Support
We're here when the bureau isn't.
Question about your audit, a dispute, billing, or your data? Send it below and we'll reply within one business day. Prefer email? Reach us directly at hello@getathenaaccess.com.
Answers to common questions
- How fast will I hear back?
- We reply within one business day. Billing and account-access issues are prioritized.
- A dispute I filed hasn't been answered — what now?
- The bureau has 30 days to investigate (FCRA §611). If they miss it or verify without evidence, tell us the account and we'll help you prepare the escalation.
- I paid but don't have access yet.
- Send the email you paid with and your Cash App transaction ID. Manual payments are verified by hand, so there can be a short delay — we'll sort it.
- How do I delete my report and data?
- From your account you can wipe your uploaded report and everything derived from it with one click. If you can't get in, email us and we'll remove it for you.
Athena Access is not a law firm and does not provide legal advice. We help you identify and dispute inaccurate, unverifiable, or unlawfully reported information under the FCRA and FDCPA.